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Frequently Asked Questions
 
Can I come down to your office to see the chairs and linens?
 
In order to keep our prices low, Accessible Elegance Event Rentals does not have a showroom available for viewing.  Often times we can set up meetings at local coffee shops, in your home, or on occasion at your venue allowing you to see the chairs where your event will be taking place.  We can also set up meetings at our linen supplier's warehouse.
 
What is included in the pricing?
 
Included in our pricing is the chiavari chair, and a white or black cushion.  All pricing is based on a one day rental, please inquire about rentals for extended periods of time (subject to availability).
 
Can we have the chairs moved from our ceremony to reception location?
 
If the ceremony and reception are taking place at the same venue often times we can have our staff come back and relocate the chairs to the reception location. The fee for a same venue move is $1.00 per chair plus taxes. If the ceremony and reception take place in two separate venues, a move may still be possible, however many things have to be taken into consideration and therefor will be quoted on an individual basis.
 
How is the delivery charge calculated outside of Winnipeg?
 
If for example, your event is taking place in Portage La Prairie we use Google maps to calculate the distance from the perimeter highway to the location of your event.  In this case the distance is 70 kilometers.  Accessible Elegance charges $2.95 per kilometre making the mileage charge in this example $206.50 (plus taxes). The mileage charge is on top of the set up and tear down fee that applies to all rentals.  If the event is more than 150 kilometers from the perimeter highway a $200.00 accommodation fee will also be added to the delivery fee.
 
What is your booking policy?
 
Accessible Elegance requires a 50% non refundable deposit at time of booking to secure the date.  14 days before your event we will contact you and request the final number of chairs and/or linens required for your event.  A new total owing will be calculated to reflect your final numbers, upon which time full payment is due.  If the event is booked less than 14 days before the event, full payment is due upont booking.
 
What are my payment options?
 
Accessible Elegance Event Rentals is happy to say that as well as being able to accept cheque and cash payment we are also able to accept payment via Mastercard and Visa.  **Please note that even if paying with cash or cheque a credit card number is required**
 
I'm having a tent wedding, can I rent chairs?

We are open to setting our chairs up in a tent, provided a suitable base is available. Floors such as dirt, loose gravel, mud, wood chips, and freshly seeded grass are some examples of floors that are not suitable for chairs. In the rare case that we arrive for a tent set up and the floor is not suitable, Accessible Elegance Event Rentals reserves the right to cancel the rental contract. Please note all payments made to Accessible Elegance Event Rentals are non refundable.



I'm having an outdoor event, can I get a refund if it rains?
 
If the forecasted weather indicates that rain is a strong possibility a partial refund will be issued up to four days before the event if no other arrangements can be made. In the case of rain, the chairs will either be set up at the alternate location, or in the rain without cushions, or rescheduled for another date (if available). The refund will be the total rental price minus the initial deposit. Refunds are only available to cancellations due to inclement weather. 
 
Can we pick up the chairs ourselves?
 
Sorry, all orders are to be delivered and set up by Accessible Elegance Event Rentals.
 
 
Can the chairs be set up the day before the event?
 
Often times arrangements can be made for the chairs to be set up the day before the event, however it is possible that either the venue or our booking schedule may not allow for an early set up.  Accessible Elegance Event Rentals will make all efforts to accommodate early set ups.
 
What other colours do you have?
 
The body of the chairs that we carry are a stark, crisp white, or smokey charcoal grey. White or black cushions are included with the chair rentals however other colours are available for an extra fee, please contact us for more information.
 
What are the chairs made of?
 
Our chairs are made of a high quality resin with steel support structures inside.  The cushions are made from memory foam allowing for comfort and durability.
 
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